Refund Policy

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REFUND POLICY:
1)       Special ordered items, custom made items and item that are on “sales” cannot be returned to MTV TRADING P/L unless MTV TRADING P/L has the full agreement from supplier to take the item back. Where the supplier agrees to take the product back a restocking charge of between 25-50% of the sales price will apply. No credit will be allowed on these goods until the company has received credit from the suppliers. Other items may be returned to MTV TRADING P/L provided prior written consent has been given, in which event the customer will be invoiced to cover the cost of transport, administration and restocking 25% of the sales price. In all cases the item (s) must be in unopened and undamaged original packaging.
2)       No returns or credits will be accepted or allowed for “second quality” products. no credits will be issued on products where a special price has been agrees upon. No refund on changes of mind or incorrect choice. 20% handling charges on returns.

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