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REFUND POLICY:- Special ordered items, custom made items and item that are on “sales” cannot be returned to MTV TRADING P/L unless MTV TRADING P/L has the full agreement from supplier to take the item back. Where the supplier agrees to take the product back a restocking charge of between 25-50% of the sales price will apply. No credit will be allowed on these goods until the company has received credit from the suppliers. Other items may be returned to MTV TRADING P/L provided prior written consent has been given, in which event the customer will be invoiced to cover the cost of transport, administration and restocking 25% of the sales price. In all cases the item (s) must be in unopened and undamaged original packaging.
- No returns or credits will be accepted or allowed for “second quality” products. no credits will be issued on products where a special price has been agrees upon. No refund on changes of mind or incorrect choice. 20% handling charges on returns.